Emergency Plumbing in Annapolis, MD
Burst pipe, sewage backup, no water, or a leak you can't stop? Call (410) 268-7191 — emergencies go to the front of our schedule, and Heidler, Inc. has been handling them in Annapolis since 1947.
What Counts as a Plumbing Emergency?
Some plumbing problems can wait until Tuesday. Others are actively damaging your home every minute they go unaddressed. If water is escaping and you can't stop it, if sewage is coming back up into the house, or if you've lost water entirely, that's an emergency — call us right away at (410) 268-7191.
The most common emergency calls we answer across Annapolis and Anne Arundel County are burst or frozen pipes, sewage backing up through drains and tubs, a water heater that has failed or is leaking across a finished basement, a sewer line blockage affecting every fixture in the house, and a suspected gas leak. For a gas leak, leave the building first and call the utility, then call us.
**Before we arrive:** shut off the water. For a single fixture, use the valve behind or beneath it. For anything larger, close the main shutoff — usually where the supply enters the house, often near the water meter or in the basement. If water is anywhere near electrical outlets or the panel, cut power to that area at the breaker. Knowing where your main shutoff is *before* you need it is the single best thing an Annapolis homeowner can do.
Why a 79-Year-Old Local Shop Gets There Faster
Our office is in Annapolis, not a call center in another state — when you reach us, you reach someone who can actually dispatch a truck. Office hours are Monday to Friday, 8:00 am to 4:30 pm, and emergency calls outside those hours are returned as fast as we can get to them. We've been doing this here since 1947, our trucks are local, and our technicians know the housing stock: the older clay sewer laterals in the historic district, the well systems out toward Davidsonville, the slab construction in the newer developments.
Emergency work is still flat-rate and quoted before we start. A crisis is not a reason to abandon honest pricing — you'll know the number before we begin, the same as any other job. Every technician is background-checked and drug-tested, so you know exactly who is coming into your home.
Once the emergency is stabilized, we'll tell you plainly what caused it and what it would take to prevent a repeat — whether that's repiping an aging system, a maintenance plan, or simply nothing at all if it was genuinely bad luck. Where the failure is in a buried line and the ground genuinely has to come open the same night, that's emergency excavation.
- Emergencies go to the front of the schedule
- Burst pipes, backups, and failed water heaters
- Flat-rate pricing even on emergency calls
- Background-checked, drug-tested technicians
- Local trucks across Anne Arundel County
- Serving Annapolis since 1947
Family owned since 1947
79 Years Serving Annapolis Homes
Heidler, Inc. has been the name Annapolis and Anne Arundel County families trust since 1947 — three generations of the same family, doing the job right and standing behind it. Call during office hours and you reach a real person, not a phone tree. When we quote, it's a flat rate you approve up front. And every technician we send is background-checked and drug-tested, so you always feel safe with us in your home.
The Plumber Protects the Health of the Nation
- 4.7★
- 988 reviews
- 3
- generations, family owned
- Licensed
- & fully insured
- Vetted
- background-checked techs
Know the warning signs
When to Call for Emergency Plumbing
Water You Can't Shut Off
UrgentA burst supply line can release hundreds of gallons an hour. Close the main shutoff and call immediately — every minute is more damage.
Sewage Backing Up Into the House
UrgentWaste rising through a tub, floor drain, or toilet is a health hazard and means the main line has failed. Stop using water entirely and call.
No Water Anywhere in the House
UrgentA total loss of supply points to a main line break, a failed pressure system, or a frozen line. It rarely resolves on its own.
You Smell Gas
UrgentLeave the building immediately and call the utility from outside, then call us. Do not switch anything electrical on or off on your way out.
How it works
Straightforward From Call to Cleanup
Call (410) 268-7191
Tell us what's happening. We'll talk you through shutting off water or gas, and get a truck to you as fast as we can.
Stop the Damage
Our first job on arrival is containment — isolate the failure, stop the water, and stabilize the situation before anything else.
Flat-Rate Quote
You get a clear, flat-rate price before repair work begins. No emergency-hour improvisation on the invoice.
Repair & Explain
We complete the repair, test it, and tell you honestly what failed and whether anything should be done to keep it from recurring.
The Heidler difference
Why Annapolis Trusts Heidler
A Local Office, Not a Call Center
No phone tree and no out-of-state answering service. You reach our Annapolis office and someone who can actually dispatch a truck.
79 Years in Annapolis
Three generations here means our technicians already know the pipe, the soil, and the housing stock they're walking into.
Flat Rates on Emergency Work
An emergency is not an excuse to improvise pricing. You approve a flat rate before we start, the same as any scheduled job.
Technicians You Can Trust
Every member of our team is background-checked and drug-tested — you always know who is coming into your home.
The Plumber Protects the Health of the Nation
Questions?
Emergency Plumbing FAQs
How fast can you get to an emergency?
Emergencies go to the front of the schedule. Our office is open Monday to Friday, 8:00 am to 4:30 pm, and calls that come in outside those hours are returned as quickly as we can get to them. Call (410) 268-7191, tell us what has failed, and we will tell you honestly when we can be there.
What should I do before the plumber arrives?
Shut off the water. For one fixture, use the valve behind or beneath it; for anything larger, close the main shutoff where the supply enters the house, often near the meter or in the basement. If water is near outlets or the electrical panel, cut power to that area at the breaker.
Do you charge more for emergency calls?
Emergency work is still quoted flat-rate and approved by you before we begin. A crisis is not a reason to abandon honest pricing — you'll know the number before we start work.
Is a slow drip an emergency?
Usually not — that can be scheduled. Treat it as an emergency if water is escaping faster than you can contain it, if sewage is entering the house, if you've lost water entirely, or if you smell gas.
What do I do if I smell gas?
Leave the building immediately and call the gas utility from outside. Don't switch anything electrical on or off on your way out. Once you're safe and the utility has been notified, call us and we'll handle the [gas line repair](/gas-lines).
Which areas do you cover for emergencies?
We cover Annapolis, Arnold, Bowie, Crofton, Edgewater, Gambrills, Glen Burnie, Millersville, Odenton, Pasadena, Severn, Severna Park, Stevensville, and the surrounding Anne Arundel County communities.
Where we work
Emergency Plumbing Across Anne Arundel County
Need Emergency Plumbing? We've Fixed It Since 1947.
Flat-rate pricing, our own Annapolis office on the phone, and technicians you can trust in your home. Call now or schedule online.